Effective Date: 20/10/2024

At Ochiee Shoes, we are committed to protecting the privacy and personal information of our customers. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit or make a purchase from our website, www.ochieeshoes.com.

1. Information We Collect

We collect both personal and non-personal information from you in order to provide the best shopping experience. The types of information we collect include:

  • Personal Information: Name, email address, phone number, shipping address, billing address, payment information (e.g., credit card or debit card details), and other information you provide during account registration or at checkout.
  • Non-Personal Information: IP address, browser type, device type, location, and browsing behavior on our website.

2. How We Use Your Information

We use the information collected to:

  • Process and fulfill your orders.
  • Communicate with you regarding your orders, returns, or customer service inquiries.
  • Send marketing communications and promotional offers (only if you have opted in).
  • Improve our website, products, and services.
  • Detect and prevent fraud or other illegal activities.
  • Comply with legal obligations.

3. Sharing Your Information

We respect your privacy and do not sell or share your personal information with third parties for their marketing purposes. However, we may share your information with:

  • Service Providers: Third-party vendors who assist us with website functionality, order fulfillment, payment processing, and email communication (e.g., shipping partners, payment gateways).
  • Legal Authorities: In case of legal requirements, fraud prevention, or protecting the safety and rights of our business, customers, or others.

4. Security of Your Information

We take the security of your personal information seriously. We use secure payment gateways, SSL encryption, and other industry-standard measures to protect your data from unauthorized access, disclosure, or misuse. However, no online transmission is 100% secure, and we cannot guarantee the absolute security of your information.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. Cookies help us:

  • Remember your preferences (such as language or login status).
  • Track your usage of the website (to improve our services).
  • Show personalized content and targeted advertisements.

You can control cookie settings through your browser, but disabling cookies may affect your ability to use certain features on our website.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you.
  • Correct any inaccuracies in your information.
  • Delete your personal data (unless required for legal purposes).
  • Withdraw consent to receive marketing communications by unsubscribing at any time.

To exercise any of these rights, please contact us at [email] or [phone number].

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required by law.

8. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a new “Effective Date.” We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at:

Email: info@ochiee.com
Phone: +92 339 0973 787
Mailing Address: 418-D Mohlanwal Housing Scheme, Lahore